Contact Us
Information Questions
Frequently Asked Questions
What products do you offer?
We specialize in premium accessories: pocket squares, bandanas, ascots, men’s & women’s scarves (long, neck, head), hijabs, and ties.
Do you ship worldwide?
Yes, we ship to most countries worldwide. Rates and delivery times vary by destination and are shown at checkout.
How long will it take to receive my order?
- Domestic: 3–5 working days
- International: 7–14 working days (customs may add time)
How can I track my order?
You’ll receive a tracking link by email/SMS once your order is dispatched.
Do you accept returns or exchanges?
Yes, within 7 days of delivery for unused, unwashed items in original packaging. Return shipping is the customer’s responsibility unless the item is faulty.
I received a damaged/incorrect item—what should I do?
Please contact us within 48 hours of delivery with your order number and photos. We’ll arrange a replacement or refund.
Do you offer wholesale or bulk discounts?
Yes—ideal for weddings, corporate gifts, and retailers. Share quantities, product types, and your timeline via the contact form.
Can I contact you on WhatsApp?
Yes. Message us on WhatsApp at +44 7476 962424. We typically reply within 5–7 business hours. For faster help, include your order number and a brief description.
How can I contact customer support (email)?
Email: blackwolfmencollecction@gmail.com. We aim to respond within 5–7 hours.
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